Humanics customizes our survey process for each client, and identifies the primary activities for each phase. This process helps to confirm roles and responsibilities and to establish realistic time frames.

	Survey Planning and Implementation Process
Phase	Primary Activities	Time Frame
PHASE 1: Survey Planning	Define survey objectives, key roles & responsibilities Design survey instrument(s) Test/validate survey instrument(s) Develop implementation schedule
PHASE 2: Survey Announcement	Develop communications to announce survey - Purpose & objectives - Outcomes - Survey follow-up plans
PHASE 3: Preparation for Survey Administration	Prepare survey instrument(s) Coordinate schedule for survey printing, administration & processing Coordinate logistics with corporate local management
PHASE 4: Survey Administration	Schedule logistics for survey administration [distribution: electronic, mail, administer in large groups] Ship/transmit completed survey data for processing
PHASE 5: Survey Processing & Report(s)Generation	Process surveys and generate survey reports Establish schedule for report completion Establish guidelines for senior management feedback
PHASE 6: Management Feedback & Action Planning	Review survey results with management groups Train key personnel in survey feedback & action planning process Plan feedback meeting(s)
PHASE 7: Feedback Session(s)	Conduct feedback meeting(s) to present survey results, key issues, and develop action plans
PHASE 8: Action Plans Implementation	Prioritize action plans Implement actions Report on actions taken and planned
PHASE 9: Action Plans Communication & Results Tracking	Benchmark best practices Communicate implementation of action plans Build internal networks to share issues/actions Track overall progress and trends